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The scoop on ‘Rarexoticseeds’

Company Profile

Rarexoticseeds

Rarexoticseeds has 597 products listed in PlantScout.

Mailing Address:
465 rue Saint-Jean, Suite 300
Montreal, Quebec H2Y 2R6 (Canada)

Comments:

Over a weeks time, I sent them 4 e-mails, phone called, and left them a message on Facebook before I received a single response, to my request for the tracking information to my order. Which was in the form of a text message, redirecting me to an e-mail response to the third e-mail, I had sent. There response was as follows, “. It had been shipped on July 14th with regular airmail without tracking. Because of Covid-19, postal services are extremely slow and this could unfortunately add until 2 to 6 weeks to usual delivery time”. This makes no sense. How can a regular package be sent with no tracking information? That is basic information for sending a package.

This company has purposely, made themselves not responsible for the orders they ship out to their customers. Because of this, I have no proof of shipment other than their email “claims” or record of where my order has been. During this time, (and if I was able to track my order), I would be more than understanding and willing to wait for it to arrive. But to be expected to wait a projected estimate of almost two months for seeds, to ship from Quebec to NYC with no way of telling when they will arrive, where they are or heaven forbid end up waiting months to a year for this order, only for it to never arrive,as other reviewers have claimed. It’s simply not worth it. And as previously stated, the company has made moves to hold themselves unaccountable, (by way of sending out the package without tracking) will take not responsibility should something happen to my order, as it is in transit to me. Which is ridiculous.

I wish, I had looked up the company reviews before ordering. Especially because their site Does Not state, that regular shipping does not include tracking information, for the order. I double checked after they left that cheeky reply to another costumer.

While I appreciate the seed selection, after my personal experience with this company and reading the reviews here, it is plain to see, Rarexoticseeds, does not do good business, they do not care about their customers, nor do they have any pride in themselves as a company. Terrible customer service and lack of responsibility for your products, does not a good company make.

We are sorry you didn’t get the results you expected.

We have just contacted you in order to find a solution to this issue.

Our policy is to satisfy our customers. We will do our best to meet your expectation. Rarexoticseeds does business with clients from around the world and collected positive feedbacks over the years.

We apologize for the late reply.

Rarexoticseeds does business with clients from around the world and collected positive feedbacks over the years.

We are deeply sorry to hear that your seeds didn’t germinate and would like to help you in appreciating our services.

Please contact us via the contact form of our website in order to solve the issue (see link below).

We hope to hear back from you soon.

We are sorry you didn’t get the results you expected.

We propose you to contact us via the contact form of our website (see link below) in order to find a solution to this issue.

Our policy is to satisfy our customers. We will do our best to meet your expectation.

Looking forward to hearing from you.

Just ordered and due to new management, this online store had backlogged. They emailed me regarding this issue and I appreciate this type of attribute very well from sellers. Company representative comment on September 18, 2008:
On Sep 18, 2008 3:19 AM, Rarexoticseeds added:

even for a newbie, this is SUPER, since i do not use heat mats or grow lights for my seeds. just natural light from a south-facing window.

Rarexoticseeds has 35 reviews (12 negative, 20 positive and 3 neutral) at the Garden Watchdog.