Several reviewers have complained about the fact that the seeds they received in their orders were nothing like the seeds that they thought they were getting, either in the grow or the final product. The customer service available at GYO Seedbank is pretty minimal. They are available to process returns and deal with some complaints, but for the most part, they’re not that helpful. It makes sense though when you remember that GYO essentially has one customer service team that is split between 3 or more different brands.
And they’re brands that have a higher than average rate of complaints and negative reviews, so they must be pretty busy all the time. The shopping experience on the GYO Seedbank is awful if you’re not in the “right” country. For example, US buyers will be shown the GYO Seedbank page even though GYO apparently doesn’t ship to the US itself. As a result, none of the links go where they should, and more often than not a visitor will end up redirected to the homepage of this random other seed bank, Home Grown Cannabis Co. It’s very annoying for the average website visitor. Canadian customers can at least use the site as normal, though that’s not exactly a huge step up in terms of quality. The pages are so stuffed full of pictures and text that the overcrowded effect is difficult to navigate and quite overwhelming after a while. These web pages were definitely not designed with the customer in mind.
Promotions, Discounts, and Free Seeds at GYO Seed Bank. Discounts can sometimes be found at GYO Seedbank, or possibly at one of its “sister” seedbanks, which are known to have differing pricing structures. That’s not really a great way to go discount hunting though since you may or may not end up getting what you actually bargained for. A better way to get a discount would be to join the GYO Club, a membership that is advertised as offering “great, members-only offers and rewards” including free tracked shipping on all orders, club competitions, guaranteed replacements, a 10% VIP discount on every order, a GYO T-shirt, and extra Eucalyptus points. Eucalyptus points are GYO Seedbank’s proprietary rewards currency which can be used to redeem different offers like discounts on future orders and free merchandise. The thing is that the GYO Club is a paid membership, so members would have to order quite a lot of seeds every month in order to make the costs worthwhile. A 3-month membership costs $65, 6 months costs $120.51, and a full year would cost $221.02. So, a member would have to spend more than $2,000 per year on seeds from GYO Seedbank in order to make the paid membership option pay for itself. A paid membership club at a seed bank is something that’s rarely seen and doesn’t seem to be very beneficial to the customer in this case. GYO does offer free seeds to their customers, and the more the order costs, the more free seeds will be included. One unique aspect of their free seed offer is that the customer can actually choose which seeds they would like. There are 5 different tiers, each with 3 different seeds to choose from. At the $39.01 order level, choose from Pineapple Hunk, Master Kush, or NYC Diesel Auto. From $97.52, select either Dark Purple Auto, Red Leicester, or White Widow. Orders of $130.02 are eligible to receive Crystal Queen, Bubble Auto, or TSI Fly. When spending $175.53 and above, choose from Sweet Tooth, Shark Auto, or Durban. Most seed shops provide a random selection of whatever they’ve got on hand for free seeds and just increase the quantity as the order total goes up. This method of choosing from different strains at different tiers is very unique, though there is no mention of what quantity of free seeds will be included at any tier, only that the number increases at each level. The closer one looks at GYO Seedbank, the more the cracks start to show. That’s especially evident in their shipping options, payment methods, and return policy. GYO claims to ship worldwide, but the snafu with its website shows that many of the brands fulfilling orders in certain areas such as the US aren’t actually GYO Seedbank itself. Customers in certain areas are redirected to other sites and aren’t able to place orders through GYO itself, so it’s more than a little weird for them to insist that they ship worldwide. More than likely, these other seed banks that it redirects to are also owned and operated by the same people as GYO, Bonza, and others, but at this point, they’re still trying to pretend that they’re not, so to redirect to another company from the homepage is very odd. GYO explicitly states that it is not responsible for orders that are confiscated in customs and will not refund or replace those orders, in whole or in part, if they were not covered by insurance or a delivery guarantee.
If you’re brave enough to order from GYO Seeds, be sure to get the guarantee! The seeds may or may not arrive in their original breeder packaging, another red flag for those concerned about seed authenticity. Shipping speeds can be quite slow since orders are not usually dispatched until 2 to 4 business days after payment is received. After that, it typically takes anywhere between 3 and 10 business days to actually be delivered, though it could be as much as 30 working days before delivery. Payment methods offered at GYO Seedbank include Visa and Mastercard payments as well as Bitcoin. Bank transfer and cash payments can be arranged upon request, but they are no longer accepting PayPal payments at all.
For some card purchases, customers have been asked to provide additional proof of ownership to show that they are in fact the owner of the card.